Fractal Design is facing some disappointments with its mini-ITX Ridge case. Indeed, the PCIe riser of the latter would show 4.0 compatibility problems with some configurations. This forces the brand to react!
Ridge: a riser sometimes incompatible with PCIe 4.0!
As a reminder the Ridge is a compact case designed to accommodate an ITX motherboard. The positioning of the graphics card makes the use of a PCIe riser essential to connect it to the motherboard. Moreover, it is this element that is currently missing in the case. Obviously, some hardware configurations make it impossible to use it with the PCIe 4.0 standard.
Of course, Fractal being a serious brand, it takes this problem seriously and does not hesitate to to communicate about it. For the moment, the company is conducting its own investigation. Currently, the brand indicates that its extension is compatible with a majority of systems. Nevertheless, it advises those who have stability concerns to switch the PCIe mode of your motherboard to 3.0 (via the bios) until a solution is found.
For the time being, the company is working to develop a solution that will resolve these compatibility concerns. For those experiencing problems, the company invites you to contact them at the following address: ridge.support@fractal-design.com. You will receive support and updates on the riser replacement.